Frequently Asked Questions
Where are you located?
We are at 1823 Ximeno Avenue between Los Coyotes Diagonal and Atherton Street near the traffic circle. You can find us at the In-N-Out and Marshall's shopping center, just five doors down from Marshall's!
How much do you charge to change a watch battery or adjust the size of my watch band?
Most watch batteries are installed while you wait for $5 and watch adjustments are never over $5.
Do you carry watch bands?
We do! We have a wide variety of leather, stretch, metal, sport and specialty bands in stock. Can't find one you like? We'll order exactly what you need!
Can you help me with all this jewelry I inherited from my deceased family member?
Of course. Bring your jewelry in at any time and the store owner can help you sort through your jewelry. She can tell you what is gold, what is of value, sort out groups to be divided amongst your siblings, suggest to sell in consignment or even scrap for cash!
How do your Consignment and Estate sales work?
We will take in your old jewelry or high end watches that you may not wear, have inherited, or just don't want anymore and price them to sell in our Consignment case. We do not take costume jewelry or sterling silver, just pieces of real gold or of higher value. Your piece stays in our case around 6 months until being returned to you or renegotiating a lower price. You receive 75% of the sale, and we keep the remaining 25%.
Do you engrave?
Yes! Most flat surface items can be done on site by our engraver but we have a number of great engravers that we can send your items out to be machine or hand engraved. Prices vary on piece and amount of engraving.
Can you make duplicates of lost or stolen items?
We most certainly can. If it's not something we can find in our huge catalog of vendors and resources, we can custom make almost anything up ourselves!
Do you plate jewelry?
We can gold plate, silver plate and rhodium plate.
Do you have a solution for arthritic knuckles?
We can custom make a hinged shank, attach ring guards while you wait, have a spring guard soldered inside your ring or solder adjustment balls inside the shank of most rings.
Do you carry charms for charm bracelets?
We have a few in stock but we also have a number of catalogs of great vendors with thousands of charms to choose from! The charms are cast in either sterling silver, gold filled, 10k or 14k yellow or white gold.
What brands of watches do you carry?
See our "Partners" page for a list of brands and links!
Do you buy gold?
Absolutely! We can weigh your jewelry on site and write you a check based on the current price of gold and send you home with money!
How much is it to clean my jewelry?
Most jewelry cleaning can be done in store using our ultrasonic cleaner and buffing machine at no charge. The general cost to rhodium plate your rings or have them refinished is around $42. We also sell small jars of our own private label cleaner for $5, which is safe for all jewelry.
How much is an appraisal?
A verbal appraisal is done on site by the store owner at no cost. A written appraisal is $40 for the first item and $15 for each additional item.
Do you repair or size jewelry on site?
There are a number of small repairs or re-stringing we can do on site at our store but generally, we do not repair on site. We have been working with the same reputable jeweler for over 20 years.
Do you custom make jewelry or wedding bands?
Yes! By all means, bring in your ideas whether on paper, from a magazine or even something you've drawn. Our skilled and artistic designers and jewelers can create almost anything you can imagine. We'll even work with any budget!
Can I get an estimate for my repair? How much does that cost?
All estimates for jewelry and watch repairs are done at no charge.
How long will it take to get my repair back?
On average, most of our repairs do not take any longer than a week to get back. Sometimes getting an estimate will slow the process down but we strive to get everything done in a timely manner. Custom designs and custom wedding bands may take up to 3 weeks to design, build a mold, acquire stones, and cast your piece.
Do you carry men's jewelry?
Yes! We have everything from wedding bands, rings, bracelets, necklaces, chains, watches, money clips, cuff links, and more! Don't see it? We can order it.
Do you gift wrap?
Absolutely! We do extremely beautiful custom gift wrapping at no charge.
Do you have referrals for other local fine and trusted business' in Long Beach?
We absolutely do. We have been a member of The Long Beach Executives Association for over 20 years and can refer you to a number of great business' in the area for almost anything you need done. Call us at (562)986-4380 for more information.
Do you give donations to local schools and charities?
Yes! Call us at (562)986-4380 for more information.